ServiceNow & ITSM
ServiceNow & ITSM Foundations
Build practical servicenow & itsm skills through instructor-led learning, guided labs, and work that reflects the responsibilities of a servicenow platform specialist.
Program overview
Build practical servicenow & itsm skills through instructor-led learning, guided labs, and work that reflects the responsibilities of a servicenow platform specialist.
The program combines live instruction, guided exercises, and review of your work. Discuss its fit for your level and objectives before enrollment.
Who should attend?
- Service desk professionals
- Developers & administrators
- Platform owners
Prerequisites
Basic computer literacy and a willingness to practice. Discuss your background and any technical requirements with the team.
Learning objectives
- Understand and apply core concepts in ITSM.
- Understand and apply core concepts in CMDB.
- Understand and apply core concepts in ITOM.
- Understand and apply core concepts in Platform Workflows.
Program outline
1. ITSM fundamentals
Core concepts, a guided exercise, and review of decisions and results. A detailed syllabus is confirmed in the program proposal.
2. Core concepts and tools
Core concepts, a guided exercise, and review of decisions and results. A detailed syllabus is confirmed in the program proposal.
3. Guided exercises
Core concepts, a guided exercise, and review of decisions and results. A detailed syllabus is confirmed in the program proposal.
4. Review and readiness assessment
Core concepts, a guided exercise, and review of decisions and results. A detailed syllabus is confirmed in the program proposal.
Hands-on experience
Model a service request workflow with approval rules, a CMDB relationship map, and service reporting.
Instructor & certification preparation
The assigned practitioner’s profile will be added when the cohort is confirmed. No instructor profile has been published for this sample.
This example does not include a vendor exam or certification. Review certification preparation programs separately when available.
Let’s talk about your next step
Share your goal so we can discuss a learning path that fits.
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